Collections under control. From queue to outcome.
Queue, contact, promise, payment and outcome
Before.
In soft collection, the contract card in the CRM wasn't enough: the team tracked priorities, DPD, buckets, owners, contacts, promises and next actions in different places, and channel performance was only measured after the fact.
What we built.
We built a workspace for the collections manager and team: a work queue with priorities and owners, contacts with promises and next actions, Cure Rate and payments by agent and channel, execution control and compliance. CRM integration and reconciliation with the core banking system are built in.
What changed.
Every collector action is tied to the next step and its outcome, and the manager sees it the same day.
04 / PROCESS IN THE SYSTEM
01Queue
02Contact
03Promise
04Payment
SEE IT IN ACTIONFrom description
From description
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